Recognise and Reward

 Everyone is motivated by different things… make sure you get to know your staff and most importantly, what part of working for you,  turns them on… and on… a couple of  good, simple  survey questions might  be “ What makes you want to come to work here each day”?  And “if you could improve your work environment, what would you like to see happen?”

Not everyone is motivated by money…. It could be as simple as..

• A good INDUCTION and on-boarding!! Make them feel welcome! First impression last a lifetime
• Lead by example!
• Further training & education opportunities
• Accreditation for their work
• Framed Certificate that recognises their work
• Weekly/Monthly Congratulations on best customer service Awards
• Take them out to another café and ask for their opinion/comparison
• Flexible rostering
• Genuine praise & positive feedback
• Be available to “listen”
• Suggestion/s for Café improvements taken seriously & appreciated
• A simple THANKS!
• There are tons more – want to find out? Ask them!

As in any business, you are only as good as your staff. A well-trained employee will put passion, technique and knowledge into each cup of coffee and every interaction with customers – they can make or break…

When your entire team is highly qualified and producing consistently superior service and products, your customers will return, time and time again.

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