Our client is one of the largest hearing service providers in the world with a reputation for innovation and world-leading practices.

They are currently seeking an experienced Customer Support Officer to join their Port Macquarie team.

Working in a contact centre environment with a close knit team in recently refurbished offices, you will be responsible for providing high level customer service to a range of customers on a daily basis.

To be highly successful in this role, you will need to;

• have genuine passion for the customer’s experience
• display exceptional communication and interpersonal skills
• exhibit a strong and professional work ethic
• demonstrate excellent all round computer skills with experience in database maintenance
• have excellent typing speed with high accuracy
• possess analytical and strong problem solving skills
• have excellent administration skills

Interested?  Apply through the form below for immediate consideration.

RECRUITMENT ROUND for this role NOW CONCLUDED

The post Customer Support Officer – Port Macquarie (Vacancy Closed) appeared first on Eather Recruitment.

• Immediate start – Kempsey based
• 3 month contract

We are seeking a “Hit the ground running” temporary worker!

You will need a wealth of experience in Accounts Payable and Accounts Receivable.  While will not performing 100% of the time with these tasks, our client needs someone with strong bookkeeping knowledge and an advanced ability to process and enter information into specific inventory systems.

Knowledge of Epicor 9 software or similar would be a distinct advantage.
To be successful in this role, you must also have Intermediate Excel skills

For immediate consideration please submit your application below, attaching your resume in MS Word format.

The post Accounts Officer – Kempsey – 3 months (Vacancy Closed) appeared first on Eather Recruitment.

We seek Temporary staff who are available to be registered for full time hours for possible short and long term temporary contracts. If this suits you, please address the criteria below and forward your application.

to be successful in these roles you will need:

• positive attitude with an ability to handle diverse enquiries and some complexity
• high level data entry skills and speed
• excellent telephone manner
• ability to acquire and retain new learning quickly, with strong IT skills
• ability to work flexible rosters between 8am- 6pm
• professional, personal presentation
• availability to complete contracted work agreement

if successful, you will be subject to a Federal Police Check.

Interested in being available for temporary contracts? email resume & expression of interest in WORD format –

The post Temporary contracts for Administration & Customer service Personnel appeared first on Eather Recruitment.

Finding and keeping skilled staff in small regional areas can be a challenge. Often locals or people moving to area have decided to relocate for financial reasons, some are unskilled or semi-skilled,  or if not, the demographic statistics indicate that many move to more remote areas for retirement purposes. The general lack of major industry and employment opportunities does not always attract the best candidates. So how do employers in regional areas attract the best staff? Here are a few helpful hints that we have gathered from working with top employers who have managed to attract and retain their good staff.

• Offer an attractive “package” deal. This may not always be financial, there may be “other nice to haves” that will act as incentives, for example, help with re-location, finding accommodation options or subsidies. An inclusion of use of a car, petrol allowance, 9 day fortnights are just some ideas.
• Refer to employee and employer tax relief incentives that could benefit you and the employee
• Involve them in decsions that will affect them, ask for opinions and listen to suggestions
• Create and maintain a positive, warm work environment, praise often and provide opportunities for feedback and conversations on expectations
• Recognise effort and good work. A simple “thank you” or a small gift is always gratefully accepted
• Discover why they have moved to area or have chosen to live there. What will keep them there? What motivates them? once you have found out more about them, their family and their interests, you will be able to choose the best rewards! for example, if spending time with family is of great importance, an extra day off here and there may just do the trick!
• Learn to read between the lines in a resume. Many metro candidates have specialised and if you can read “transferable” skills, you may have found a great candidate!

These are just a few simple suggestions. Recruitment is an expensive exercise, so it is important that when you do get the best person for the role, that person feels valued.  There is no guarantee that they will remain, however, there is a higher probability that they will!

Most of all, your reputation as a great employer will grow, and with this, more quality staff will be attracted to your business! what goes around comes around!

Ivana Agapiou

Career advise and Resume writer

The post Looking for staff in Port Macquarie or within Regional NSW? appeared first on Eather Recruitment.

Soft skills – take it seriously for job success

Daniel Goleman, Author of “Emotional Intelligence”,  claims that the best predictor of a highly successful person include the following 6 traits

1. Possess a natural courisity about others

They ask a lot of questions  when meeting new people, They actually listen to their answers!  They are highly empathic people, someone attuned to the needs and feeling of others, and may also mark high on openness to experience – this trait opens up creativity and inventiveness.

2. They are self-aware

To be emotionally intelligent, Goleman says, you need to have confidence. To have confidence, you need to know your strengths and weaknesses. Then you work from that framework.

3. They pay attention

If you are distracted you can’t make connections!. Additionally, the ability to remain focused–and not carried away by texts and tweets–predicts not just the ability to form strong relationships and cultivate self-knowledge, Goleman says, but also your financial success.

“Your ability to concentrate on the work you’re doing, and to put off looking at that text or playing that video game until after you’re done,” he tells the Huffington Post. “How good you are at that in childhood turns out to be a stronger predictor of your financial success in adulthood than either your IQ or the wealth of the family you grew up in.”

4. They can say “No”

People with high emotional intelligence, Goleman says,  can avoid unhealthy habits and otherwise discipline themselves–which also allows for relationship-nourishing, success-engendering non-distraction.

5. They know precisely what’s upsetting them

People with a high EQ acknowledge emotions as they come rather than repressing them or misattributing their causes. You could call this is Emotional Fitness.

6. They trust  intuition and take heed of Red Flags

There are neuroscientific reasons for trusting your gut: the red flags; the warning signs: Part of having a high EQ is learning when to trust them!

[author] [author_image timthumb=’on’]http://eatherrecruitment.com.au/wp-content/uploads/2013/05/ivana-permanent-and-temporary-staff-solutions.jpg[/author_image] [author_info]Ivana Agapiou Eather [/author_info] [/author]

The post Important job skills for a successful life appeared first on Eather Recruitment.

The Recruitment Agency Expo is a trade event that is dedicated entirely to the recruitment industry, providing an excellent showcase to promote your products and services to your target market.

The post Recruitment Agency Expo 2017 appeared first on Eather Recruitment.

• Temporary contract
• 3 Weeks

We are seeking a highly polished and professional administration assistant.

To be successful in this role you will need to be

• Skilled and experienced in providing quality administration support
• Welcoming and portray a positive attitude
• Experienced in reception duties,  meeting,  greeting with a superb telephone manner
• A very fast learner who requires limited supervision

This is a 3 Week temporary contract, hours are Mon-Fri  (9-5)

Interested? please email Resume in WORD format to resumes@eatherrecruitment.com.au

The post Administration – Reception Coffs Harbour – 3 Week Contract ( Position Filled ) appeared first on Eather Recruitment.

Position available for a responsible and hardworking and experienced Concrete Labourer located in Kempsey area. To start as soon as possible.

to be considered for this role you will need

• Current WH & S White Card
• Concrete Labouring Experience (Min 2 Years)
• Availability at short notice
• Relevant licences
• Strong references
• Recent experience in concrete labouring jobs and tasks

The post Concrete Labourers – Kempsey – Vacancy Closed appeared first on Eather Recruitment.

We are currently seeking an experienced customer service officer to work on a casual basis, based in Kempsey on the Mid North Coast of NSW.

Working within in a strong team environment, you will have exceptional customer service abilities,and enjoy working within a team, along with liaising with customers over the phone.

You must posses strong admin skills, be available 4 days per week and be available immediately.

The role will be on going for the successful candidate, with the possible opportunity of a permanent role in the future.

The post Customer Service Officer – Kempsey (Position Closed) appeared first on Eather Recruitment.

Our Client, a leading employer based in Port Macquarie, is currently seeking customer service professionals, with ideally strong call centre experience and the ability to work well within a team environment. These roles are to commence immediately, with a strong focus on delivering exceptional customer service. Candidates with exposure to phone sales will also be considered.

This 6 month contract opportunity may also be extended depending on performance.

An attractive hourly rate is on offer for the successful candidates.

The post Call Centre / Customer Service Officer – Port Macquarie appeared first on Eather Recruitment.

Our client requires experienced construction labourers for a 6 month contract based in Port Macquarie. You must have a great attitude, and a minimum of 2 years construction experience.

Required experience:

• Construction: 2 years

Required licence or certification:

• OHS White Card

The post Construction Labourer – Port Macquarie (Position Closed) appeared first on Eather Recruitment.

Staffing industry analysis ..What are your thoughts?

A new temporary-entry permit proposed by Australia’s Department of Immigration that would allow overseas workers to stay in the country for a year without a skilled temporary 457 visa will create “open slather” on the Australian labour market. At a time it faces growing unemployment, unions warn, reports The Sydney Morning Herald.

The Department of Immigration and Border Protection has reviewed skilled migration and last month it quietly released its recommendations to relax entry requirements for short-term foreign workers.

The change would mean overseas workers would not have to apply for a 457 working visa, which imposes stricter entry requirements; including English language tests.

Michael O’Connor, National Secretary of the Construction, Forestry and Forest Products, Mining, and Energy Production Union (CFMEU), warned that proposals to abolish the requirement for language and skills tests for temporary overseas workers will worsen unemployment levels in Australia.

The proposals would mean employers no longer have to demonstrate they had first tried to fill job vacancies with Australian workers before offering them to people overseas.

“It is absolute madness in the current environment, with unemployment at a 10-year high, to be removing even more opportunities for people to gain access to the workforce. The impact on young people will be particularly harsh. Youth unemployment is at crisis levels, yet the majority of 457 visa approvals are for people under 30,” Mr O’Connor said.

He added that one-in-five workers on 457 visas already was being paid below-standard wages: “The 457 visa program needs to have requirements strengthened in the current economic climate, not relaxed.”

Ged Kearney, President of the Australian Council of Trade Unions (ACTU), suggested that the proposed relaxation of requirements for temporary-entry visas would undermine Australian wages and conditions: “We find it absolutely extraordinary that the government’s panel has made a recommendation to just have open slather on the labour market,” he said.

Opposition spokesman for Immigration and Border Protection, Richard Marles, said the Labour Party was “deeply concerned” about any proposal to remove labour market testing or English language requirements for temporary skilled migrants.

A spokesman for the Assistant Minister for Immigration and Border Protection, Senator Michaelia Cash, said the Coalition government fully supported the principle that Australian workers have priority for domestic job opportunities.

“Contrary to union claims, an effectively managed temporary labour migration program will not threaten Australian jobs.  Rather, it will secure the future of businesses and grow employment opportunities to enable businesses to employ more Australians,” the spokesman stated.

“An effectively managed skilled migration program is essential in supporting employers in industries and regions experiencing skill shortages.  It is essential in restoring growth in the economy.  It is essential in lifting our productivity,” he added.

Submissions to the skilled migration review will close at the end of this month before the federal government responds.

Director of Employment of the Australian Chamber of Commerce and Industry, Jenny Lambert, said all stakeholders, including unions, needed to recognise that opportunities for Australians are enhanced by a strong economy that is globally competitive.  She said the Department of Immigration proposal referred to highly specialised skills.

“Access to these skills can only benefit the skills development of the Australian workforce as evidence shows that such arrangements allow for the transfer of skills to Australians,” Ms Lambert said.

“Part of being globally competitive is recognising that the labour force is increasingly global and strong international companies will be attracted here through effective regulatory environments that allow them to operate seamlessly.

“A balanced and reasonable approach to skilled migration policy, preferably with bipartisan support, is good for Australia, and most importantly good for Australian jobs and the economy. Let this be the starting point for a rational discussion,” she concluded.

– See more at: http://www.staffingindustry.com/row/Research-Publications/Daily-News/Australia-Proposal-to-allow-temporary-overseas-workers-to-work-without-457-visa-criticised-32712#sthash.MS7Eqq4n.dpuf

The post NEW 457 Guidelines relaxed? … JOBS for temporary overseas workers appeared first on Eather Recruitment.

Never used a private recruitment agency before?

We act as a “go-between” and can facilitate your progress to a shortlist. We do this by carefully assessing your skills, experience and qualifications and how these match up to the advertised position. Acting on behalf of an employer, we will scrutinise your application for best “fit”. That means that we will be evaluating your appearance, presentation and professionalism. This may be achieved through interviews and testing.  Most importantly, check that your Resume is up to scratch! does it match what the employer is looking for? is it getting you an interview? have you double-checked it for any errors? Print one out and see how it looks… does it appear professional? A resume is your “sales flier” and if it does not “sell” you, it is letting you down…… we rely heavily on first impressions and often this comes through to us in the form of the resume. Take your time making sure the resume is perfect before pressing “send”. Don’t know how to write a resume? we do offer this service, please call 026583822 to enquire.

Ivana Agapiou
Eather Recruitment Pty Ltd

The post Private Recruitment Agencies – how to use them appeared first on Eather Recruitment.

HUGE DIFFERENCES between agencies – how can you manage to get them to work more effectively for you?

We often field requests from job seekers who have very high expectations of what a recruitment agency can deliver for them. There is a distinct difference between an Employment Agency and a Recruitment Agency. Firstly, recruiters tend to work from the employer back. That is, they gather  the job description and specifications along with the brief from Management and then go to market in search of the “right fit” candidates. Many recruiters do not work for the job seeker /candidate who is needing employment. There are many applicants/candidates and often not enough jobs to go around. If the job fits these applicants then, and only then, will they be referred to positions.  It is often up to the applicants to ensure that their resume is adapted to the position/s sought and that they develop strong relationships with their Recruitment Agency staff.  The Recruiters act as brokers and can not be expected to invent or create information for the candidates that will be suitable for the advertised position.

Secondly, when employers utilise a recruitment agency they are very specific about what they want. Often the Recruiter gets a real feel for what is “unsaid” and gets a good impression of what that particular workplace/culture and employer is requiring.  Recruiters often advertise and screen applicant on behalf of the employer (their client) and often the employer pulls the strings on deciding who they would like shortlisted or for interview.

Lastly, Recruitment Agencies are not government funded, nor do they seek to attract unskilled or inexperienced applicants, remember that employers are often wanting skilled professionals to join their organisation who can hit the ground running, whether that is temporary workers or a new permanent employee.  Recruitment companies are  private businesses who invoice the employer for their HR  services, hence the urgent need to get the recruitment process and the candidates, right every time!

Hope this information helps next time you utilise a Recruitment Agency.

Ivana Agapiou

Eather Recruitment

The post Employment Agency Vs Recruitment Agency.. what is the difference? appeared first on Eather Recruitment.