Added Value for the customer experience

Who would have thought that on the busy Pacific Highway at Coolongolook, that a Cafe and restaurant, called the Salty Dog would be not just a local winner, but a traveler’s delight!

Take “personal” out of the complaint, and make it a great learning process

Accepting humble pie! Complaints and criticisms of your service or business is not always easy to accept. The first vital factor is remember that this is not about you PERSONALLY and try not be become immediately defensive and therefore appear a wee bit aggressive. Remain objective, assertive and most of all Listen!