Accepting humble pie! Complaints and criticisms of your service or business is not always easy to accept. The first vital factor is remember that this is not about you PERSONALLY and try not be become immediately defensive and therefore appear a wee bit aggressive. Remain objective, assertive and most of all Listen!
The Simple Extras
Those little, simple extras are the BIG winners! as Jay Denzie says, “Your your smile is your Logo; Your personality your business card; and how you leave others feeling after having an experience with you, becomes your trademark! Well done to the Sea Salt Restaurant staff for achieving this!
Added Value for the customer experience
Who would have thought that on the busy Pacific Highway at Coolongolook, that a Cafe and restaurant, called the Salty Dog would be not just a local winner, but a traveler’s delight!
You Know You’re a Recruiter When…
You Know You’re a Recruiter When…
Complain with positive effects…
Many of us give a complaint with dread. Often we are reluctant to speak up, sometimes fearing confrontation, repercussions and / or even “making a scene”. However, complaints can be made effectively and assertively and can help build better relationships and stronger communication skills… and in the end get you what you want! it’s often a win-win!
It’s all about YOU! Customer Service can start with you, the customer!
As consumers and paying customers we all have varying levels of expectation when we spend our hard-earned money, whether it’s for a coffee or a holiday, we want the very best!
Ethics are important in any job – do you have an Ethical Compass? – 50 shades of right.
It may help to think of the people around you as an ethical compass guide. Before you act or react to what others say or do, consider the following self-analysis …
5 steps when Managing Staff performance
Providing constructive feedback to your employees gives them with an insight into how their performance is progressing. However, for many of us, just the very thought of obtaining feedback creates anxiety and sometimes we get defensive, even before the event!
Make your job easier and enjoy the customer interaction
Leave a positive lasting memory for your customers with the right response to “Thank you” can work as an competitive edge! What are your staff saying?
Staff with the RIGHT Stuff!!
There is little point in spending a small fortune in advertising and promoting your business, if when guests arrive, they are not greeted like family!
What is “active” listening?
Best idea to help you focus on good listening skills is to visualize an Elephant – they have 2 large ears and a very small mouth… there is a good reason for this! Start using active listening today to become a better communicator and improve your workplace productivity and relationships.
What motivates employees? find out
Business must start intentionally finding high performing along with high culture fit employees. Further, business must be ruthless when it comes to rejecting individuals who aren’t a “right fit”. Even if they come across as a high performer, they can wreak havoc on the positive, collaborative culture you need to create.”
Recognition and Rewards for staff, it can be very simple
Everyone is motivated by different things… make sure you get to know your staff and most importantly, what part of working for you, turns them on… and on… a couple of good, simple survey questions might be “ What makes you want to come to work here each day”? And “if you could improve your work environment, what would you like to see happen?”
Recruit slow ….. for quality staff
Quality recruits means quality sourcing, screening and selection. This takes time and great consideration.
Board Room Hire – new service!
Need a private and processional surrounding for a meeting or to conduct interviews? Check out our space for hire!
What is Labour Hire contracting?
Labour hire and temporary contracts can be a minefield…. this article explains in simple detail the basic principles…
A job wardrobe? advice for the employee who wants to succeed in the job!
A number of independent studies maintain that clothing can affect a first impression dramatically; it also can affect promotional opportunities.
Searching for a job? looking for work?
Lots of barriers and hurdles…. the whole experience can be filled with challenges and it is important to know what/where/when and how to best climb over any obstacles – so that you can get to the right target employers and at the right time.
State Government jobs
Seeking temp work within State or local government roles? Contact us by emailing your resume, if your skills and experience are relevant for jobs we have – we will contact you for a registration interview!
Job Discrimination or just the way it is??
Employers interview with their own agenda in mind. They often consider the three basic criteria, and yes, it can be discriminating, and intimidating.. but as a candidate, you need to know that these factors play a strong role in the recruitment decision